| By now I am sure that you have either worked with, | | | | the client that parts will be replaced as per the |
| had exposure to or have purchased a photocopier or | | | | manufacturer's recommendation, thus removing any |
| printer in the past so let's talk about what we do to | | | | concern that you may have about maintaining your |
| maintain the high quality of print and how to protect our | | | | equipment. You can choose with most companies to |
| investment. | | | | include or exclude consumables but I find that more |
| When you purchased or are purchasing your | | | | recently including consumables has become very |
| equipment you would have covered or even | | | | popular and helps avoid running out of stock or having |
| considered maintenance on the product, whether it be | | | | to order through a separate supplier. Maintenance |
| a cost per copy plan, a pre-pay plan or what we like | | | | agreements come in all forms and sizes and prices will |
| to call a 'Do & Charge' agreement with the | | | | vary depending on the equipment, company and type |
| supplier. What is important to remember here is that | | | | of servicing required. |
| different types of maintenance can actually provide | | | | The most popular form of service is a cost per copy |
| you with an entirely different type of protection should | | | | service that is attached to the financing of the |
| anything go wrong with your copier. | | | | equipment, thus giving you a total cost per print for |
| Just like the parts in cars are designed to be replaced | | | | your copying & printing solution. This is a healthy |
| at certain intervals, so are copiers. Believe it or not, | | | | idea to help reduce suppliers and invoicing for the client |
| copiers are not built with every piece lasting the same | | | | and also ensures that all maintenance is handled by the |
| amount of time as another, so it is very important to | | | | supplying company to the best of its ability. The main |
| understand what is required to get the most out of | | | | reason for this is not only because the supplier is keen |
| your investment. | | | | on keeping the client satisfied but also because the |
| When purchasing a copier outright you have the option | | | | equipment remains there's and it remains in their best |
| of taking out a maintenance agreement with the | | | | interest to service their equipment (it will be sold |
| supplier (or sometimes if through a dealer a designated | | | | second hand). By putting the onus back on to the |
| third party service). A maintenance agreement is a | | | | supplier you can rest assured that you will receive the |
| great way to go about servicing your equipment as it | | | | best possible service available and do not have to |
| provides a form of protection against maintenance | | | | worry about any of the maintenance as it is all |
| issues that may arise. What most companies do is | | | | covered in a cost per print solution. |
| provide a preventative maintenance schedule with their | | | | Keep these in mind with your current or future solution. |
| maintenance agreements as to give a guarantee to | | | | |
