Can Businesses Afford To Think Like Consumers?

When you are shopping for office copier paper, iteasily get the business of those who have been taken
makes sense to look for a great deal, even buying inby these "deals" in the past as long as they survive
volume if the savings are good enough. But if you getthe experience.
taken in by consumer attitude in some areas ofLet's take a closer look at what is being sold. The
business, then you risk getting buried by more prudentprinciples of my business apply to many other
businesses.decisions a business will face, so the principle is what is
Can you imagine a corporate attorney advertisingimportant. If someone is selling you promotional
guaranteed lowest prices? That would not instillgraphics, and they are doing it at a price that makes it
confidence in their professionalism. Fortunately forimpossible for them to make a healthy profit, it is
them, few if any would risk demeaning their trade byreasonable to assume that they will not help you make
offering such absurdity.a healthy profit.
Most trades, even though a lot of them should be, areIt may not be easy to determine the best value, and
not so well shielded from the folly that unjustly reflectsmore expensive does not automatically mean better,
on all others in their profession. There are those whobut you can be fairly certain that a great deal is quite
market to businesses and treat them like consumers.often bad for your business. If ROI is needed, the best
They prey on people's natural instinct to try to savedeals usually provide zero return.
money, but they must divert someone's attention toIn some cases, great deals can even be detrimental.
price alone to succeed.There are cheap services and software programs
There are inherent flaws that every business personthat promise to put your web site at the top of search
should instinctively understand. Successful people lookengine results. Sometimes they might, temporarily if at
at Return On Investment (ROI) and this principle is wellall, but often will get you blacklisted from search
taught. This should be applied to every businessengines because of shady tactics used to get those
decision, but I will illustrate using my own industry as anresults. That is a death blow to your web site.
example of practical application.We are living in a time when con artists are getting
I provide promotional graphics in the form of webincreasingly sophisticated. Fortunately, good information
design, graphic design, writing, marketing, and technicalis available for you to educate yourself. Take
expertise. The prices in this industry are all over theadvantage of the information tools you have available,
scale. While many of my competitors complain of lowand do your research. Always think about whether
balling price structures and loss of business to pricesyou are really saving money, or throwing away a
that insult our profession, I don't worry about it. I canbetter opportunity to get a good deal.