| In my many years of doing lead generation and sales | | | | same script, cheering, or laughing it can make selling |
| work, I've experienced various work environments. I | | | | difficult. |
| worked from home, in an office suite I rented, from | | | | 3. Public Rejection - Getting rejected on the phone is |
| behind a closed door in an office at my employer's | | | | bad enough without several other people hearing it. |
| location, and in a open cubicle environment. Of all of | | | | When salespeople must work where they are |
| these environments, cubicles were the worst by far. If | | | | rejected publicly, it decreases their confidence, deters |
| you're considering building an outbound call center in a | | | | them from making subsequent calls, and it can lead to |
| cubicle environment, consider these four reasons it | | | | employee turnover. |
| could hurt your business' outbound calling efforts: | | | | 4. Lowered Speaking Voices - Salespeople who lower |
| 1. Distraction - Working with consistency in a cubicle | | | | their voices on sales phone calls can come off as |
| environment can be challenging. Interruptions such as | | | | sneaky or timid. Since many salespeople would prefer |
| small talk, listening to people who vocalize thoughts | | | | to be respectful of other staff, they tend to speak |
| after a call, and impromptu meetings can decrease the | | | | softer than normal when working in cubicles. |
| number of outbound dials made on a daily basis. | | | | Salespeople need the freedom to speak loud, proud, |
| Personally, I like to get in a rhythm when making | | | | and with confidence. |
| outbound dials but distractions can often ruin that flow. | | | | Are there solutions? Sure. Business owners may |
| Waiting for a time to dial when there are no | | | | consider providing sales staff a more quiet work |
| distractions can lower the amount of calls I can make | | | | environment, including offices with doors, the |
| in a day. Salespeople should have the freedom to | | | | opportunity to work from home, or even more quiet |
| make as many dials as possible. | | | | cubicle environments where ceilings are higher or |
| 2. Background Noise - Have you ever received a | | | | desks are spaced further apart. Of course there are |
| telemarketing call at home? You probably knew it was | | | | advantages to a cubicle work environment, including |
| a sales call before the rep even said a word. Why? | | | | cost-efficiency, the ability to learn by listening to others, |
| The background noise gave it away. When prospects | | | | and better team building. The question is, are the |
| hear background noise such as other reps reading the | | | | advantages worth what is lost? |
